We want to ensure you love our products and that quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. If you have quality issues, provide clear photos of the products on a flat, well-lit surface and include this in your email to contact@support.store.thematchslip.com. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept returned products or sizing-related returns. 

Please read below for more details:

CANCELLATIONS

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.  

DAMAGED/QUALITY ISSUES

For the fastest resolution, please provide a photograph demonstrating the quality issue or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error displayed.

Please email us with the details at contact@support.store.thematchslip.com

REFUNDS POLICIES

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except those with quality issues. Orders are non-refundable unless they meet these requirements and a photograph is provided demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we're unable to calculate them in advance. Should you need additional information regarding your country’s customs policies - contact your local customs office. If such a fee gets imposed on your package, you are responsible for its payment.